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HOW TO GET AN MRA #
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To return a product for any reason you will need to request an MRA (merchandise return authorization). This is a number that we will ask you to print on the box so that once back we know who it belongs too. To get an MRA # please send a email to customerservice@got-chrome.com explaining who you are, what you have, and why you want to return it.
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All returns must be properly repackaged in the original box.
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All returns must be applied for within 30 DAYS of the order date.
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EXCHANGING FOR A PLACEMENT PART
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For parts that were damaged in transit, not as described, or defective we will email a printable prepaid FedEx call tag with the MRA # already printed on it that you will use to return the part you have in exchange for a new one. Simply click print on the return label and schedule a pickup with FedEx. Once it is on the way back please let us know so we can get the new part on the way.
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RETURNING FOR A REFUND
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For parts that are being returned for a refund we will email you an MRA # along with complete instruction on how to ship your item back. Please save this email and reply back to it with your return tracking # to make sure your refund is processed as quickly as possible.
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Please note that there will be a 15% restocking fee on most orders that are refunded.
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FREQUENTLY ASKED QUESTIONS
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How long will it take?
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MRA requests received on weekdays before noon are usually processed the same day. MRA #'s are sent out at the end of the day (usually between 4pm and 5pm CST). Once back it usually takes 2-3 days for it to be checked in and a refund processed.
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How do I ship it back?
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If your return does not qualify for freight free please properly repackage it in the original box just like it was when you received it and carry it to your local UPS store or FedEx Kinko's. Ask them to print the MRA # on the shipping label and make sure to get a copy of the tracking #.
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Should I pay for shipping insurance?
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For you to receive a refund we need to receive a part that is in like new condition. "Like New" meaning that you would be willing grab it off the shelf and pay full price for it. If it comes back damaged or in any condition other than "like new" you will not receive a refund.
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Can I use USPS (United States Postal Service) shipping?
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USPS is a great choice for mail and small packages. Most of what we sell is too large and or too heavy so they wont even accept it. If you have one of our smaller items and want to use USPS to return it just make sure to choose a service that includes a package id # with proof of delivery.
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